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The Oracle 1Z0-1161-1 certification examination is an essential component of professional development, and passing this Oracle 1Z0-1161-1 test can increase career options and a rise in salary. Nonetheless, getting ready for the Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 (1Z0-1161-1) exam may be difficult, and many working professionals have trouble locating the Oracle 1Z0-1161-1 practice questions they need to succeed in this endeavor.

Oracle 1Z0-1161-1 Exam Syllabus Topics:

Topic	Details
Topic 1	OMBPs for CX Marketing: This section of the exam measures the skills of Training and Learning Managers and focuses on how OMBPs enhance CX Marketing processes. It explains the flow from audience generation to opportunity creation, ensuring targeted marketing efforts lead to successful conversions. Design considerations and important takeaways for implementing CX Marketing OMBPs are covered, helping organizations optimize marketing strategies. The section also describes key metrics that assess the success of CX Marketing OMBPs, ensuring effectiveness in execution and performance evaluation.
Topic 2	OMBPs for CX Service: This section of the exam measures the skills of OGL Administrators and focuses on customer service processes within Oracle Cloud. It explains the process from initial customer contact to service resolution, ensuring efficient and timely handling of customer inquiries. The design considerations and important takeaways for CX Service OMBPs are discussed, helping businesses improve their service operations. Additionally, key metrics are outlined to measure the successful execution of CX Service OMBPs, ensuring high-quality customer support and satisfaction.
Topic 3	Oracle Cloud Applications and Oracle Modern Best Practice (OMBP): This section of the exam measures the skills of OGL Administrators and covers the offerings and capabilities of Oracle Cloud Applications. It explains how Oracle Cloud solutions help businesses streamline operations, enhance customer experience, and improve decision-making. The key features of the Oracle CX suite are outlined, providing insight into its role in customer engagement. Additionally, it explains how data flows between various CX Modern Best Practices (OMBPs) to ensure seamless integration and operational efficiency.

Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q29-Q34):

NEW QUESTION # 29
Which metric is used to measure the effectiveness of the Demand to Management OMBP?

A. Customer Acquisition Cost.
B. Inventory Turnover.
C. Forecast Accuracy.
D. Supplier Lead Time.

Answer: C

Explanation:
The Demand to Management OMBP in Oracle Fusion Cloud SCM focuses on aligning supply with demand through effective forecasting and planning. The metric used to measure its effectiveness is Forecast Accuracy.
Definition: Measures how closely demand forecasts match actual demand, expressed as a percentage.
Relevance: High accuracy indicates the OMBP successfully predicts demand, enabling efficient inventory and resource planning.
Option B (Acquisition Cost): Marketing-focused, not demand management.
Option C (Inventory Turnover): Reflects inventory efficiency, not forecast effectiveness.
Option D (Lead Time): Supplier-related, not a direct measure of demand management.
Oracle Fusion Cloud SCM documentation, such as "Demand Management Guides," identifies forecast accuracy as the key metric.

NEW QUESTION # 30
How does AI/ML enhance productivity and performance for sales managers and representatives in the Coaching Plan to Performance OMBP in Oracle Fusion Cloud CX Sales Performance?

A. AI/ML analyzes sales representative performance data, identifies areas for improvement, and provides tailored recommendations.
B. AI/ML automates the coaching process, delivering generic training modules to all sales representatives.
C. AI/ML focuses on sales forecasting and pipeline management, leaving the coaching aspect unchanged.

Answer: A

Explanation:
The Coaching Plan to Performance OMBP in Oracle Fusion Cloud CX Sales Performance uses AI/ML to optimize coaching efforts, directly impacting productivity and performance. The most effective approach is analyzing sales representative performance data, identifying areas for improvement, and providing tailored recommendations.
AI/ML assesses individual rep performance (e.g., conversion rates, deal sizes) against benchmarks.
It identifies specific weaknesses (e.g., poor objection handling) and strengths to build upon.
Tailored recommendations (e.g., targeted training or strategy adjustments) ensure coaching is personalized, driving measurable improvements.
Option A (Forecasting Focus): Forecasting and pipeline management are separate functions; coaching requires performance-specific insights.
Option B (Generic Automation): Generic modules lack the personalization needed for effective coaching, reducing impact.
Oracle's "Oracle AI for Fusion Applications" and "CX Sales Performance" documentation emphasize AI/ML's role in delivering individualized coaching insights, aligning with this OMBP's objectives.

NEW QUESTION # 31
Which metric is essential for a comprehensive evaluation of the Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service?

A. Resolve Time, which captures the efficiency of the resolution process.
B. Service Agent Response Time, which measures how quickly the service agent responds.
C. Internal Help Desk Ticket Resolution Rate, which measures how internal issues are resolved.
D. Total Number of Customer Inquiries Handled, which considers the quality and complexity of the issues resolved.

Answer: A

Explanation:
The Customer Contact to Resolution OMBP focuses on efficiently resolving customer issues. The essential metric for a comprehensive evaluation is Resolve Time, which captures the efficiency of the entire resolution process.
Scope: Measures the duration from contact initiation to issue closure, encompassing agent response, troubleshooting, and solution delivery.
Importance: Shorter resolve times indicate higher efficiency, directly impacting customer satisfaction and agent performance.
Option A (Response Time): Only measures initial contact, not full resolution.
Option C (Internal Rate): Focuses on internal issues, not customer-facing resolutions.
Option D (Inquiry Count): Reflects volume, not efficiency or quality.
Oracle Fusion Cloud CX Service documentation, such as "Service Center Guides," identifies Resolve Time as a core metric for this OMBP.

NEW QUESTION # 32
Which feature in Oracle Fusion Cloud SCM helps in assessing and approving suppliers based on compliance and performance criteria?

A. Supplier Qualification Management.
B. Cost Accounting.
C. Supplier Portal.
D. Manufacturing Execution.

Answer: A

Explanation:
Oracle Fusion Cloud Supply Chain Management (SCM) includes several features to manage supplier relationships, but Supplier Qualification Management is specifically designed to assess and approve suppliers based on compliance and performance criteria.
Functionality: This feature enables organizations to define qualification criteria (e.g., certifications, quality standards, delivery performance), collect supplier data, and evaluate it against compliance and performance benchmarks.
Process: It supports creating questionnaires, tracking responses, and generating qualification outcomes, ensuring suppliers meet regulatory and operational standards before approval.
Impact: This enhances supply chain reliability by onboarding only qualified suppliers.
Option A (Cost Accounting): Focuses on financial tracking, not supplier assessment.
Option C (Manufacturing Execution): Manages production processes, not supplier qualifications.
Option D (Supplier Portal): Facilitates supplier collaboration but lacks the evaluation depth of Qualification Management.
Per Oracle Fusion Cloud SCM documentation, such as "Supplier Management Guides," Supplier Qualification Management is the key tool for this purpose.

NEW QUESTION # 33
Which approach helps measure the success of the Knowledge Gap to Solution OMBP in Oracle Cloud Fusion CX Service?

A. Measuring the time taken by service agents to respond to customer inquiries.
B. Analyzing average case resolution time, knowledge article accuracy, and customer satisfaction ratings.
C. Counting the number of new knowledge-base articles created.
D. Relying on service agent feedback on the OMBP's usefulness.

Answer: B

Explanation:
The Knowledge Gap to Solution OMBP in Oracle Fusion Cloud CX Service aims to bridge gaps in agent knowledge by leveraging knowledge articles to resolve customer issues efficiently. Success in this process is best measured holistically by analyzing average case resolution time, knowledge article accuracy, and customer satisfaction ratings.
Average Case Resolution Time reflects how quickly issues are resolved, indicating the efficiency of knowledge application.
Knowledge Article Accuracy ensures the solutions provided are correct and effective, reducing rework or escalations.
Customer Satisfaction Ratings provide direct feedback on whether the resolution met customer expectations, tying the process to service quality.
Option B (Counting Articles): While creating new articles is part of maintaining a knowledge base, it doesn't measure how effectively those articles resolve issues.
Option C (Agent Response Time): This focuses narrowly on initial response speed, not the overall resolution success.
Option D (Agent Feedback): Subjective feedback from agents is valuable but lacks the quantitative and customer-centric focus needed for a comprehensive success metric.
Oracle Fusion Cloud CX Service documentation, including the "Fusion Service Questions and Answers" and "Service Center" guides, emphasizes these combined metrics as key indicators of knowledge management effectiveness, aligning with Oracle's focus on delivering consistent, accurate, and timely resolutions.

NEW QUESTION # 34
......

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100% Pass 2025 Pass-Sure Oracle Reliable 1Z0-1161-1 Test Bootcamp

Reliable 1Z0-1161-1 Exam Question - PDF 1Z0-1161-1 Download

Oracle 1Z0-1161-1 Exam Syllabus Topics:

Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q29-Q34):

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